Privacy Policy

Last Updated: March 7, 2026

Dr. Rakesh Khan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Schedule an appointment through our website
Fill out contact forms or inquiry forms
Subscribe to our newsletter or communications
Communicate with us via email or phone

This information may include:

Full name
Email address
Phone number
Demographic information (age, gender)
Medical information relevant to appointments
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Access times and dates
Pages viewed and time spent on pages
Referring website addresses

2. How We Use Your Information

We use the information we collect for various purposes, including:

Appointment Management: To schedule, confirm, and manage your medical appointments
Communication: To respond to your inquiries and provide customer support
Service Improvement: To understand how our website is used and improve our services
Medical Records: To maintain accurate medical records and provide continuity of care
Legal Compliance: To comply with applicable laws and regulatory requirements
Marketing: To send you newsletters and information about our services (with your consent)
Website Analytics: To analyze website traffic and optimize user experience

3. Medical Information Privacy (HIPAA Compliance)

We take the privacy of your medical information very seriously. Your health information is protected under applicable Indian medical data protection regulations and international standards:

Medical information is stored securely and accessed only by authorized personnel
We do not sell or share your medical information with third parties for marketing purposes
You have the right to access, correct, or request deletion of your medical records
We maintain strict confidentiality protocols in accordance with medical ethics

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Enable personalized features and preferences

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Providers: With other healthcare professionals involved in your care (with your consent)
Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business (e.g., IT services, appointment scheduling systems)
Legal Requirements: When required by law, court order, or government regulation
Emergency Situations: To protect your vital interests or those of another person
Business Transfers: In connection with a merger, acquisition, or sale of assets (with your notification)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with restricted access
Regular security audits and updates
Employee training on data protection and confidentiality
Physical security measures at our facilities

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a portable format
Restrict Processing: Request restriction of how we use your information

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Websites

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have different data protection laws. By using our website, you consent to such transfers.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records are retained in accordance with applicable medical record-keeping regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for material changes

Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about how visitors use our site. This data is aggregated and anonymized. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phone: +91 93302 24515
Chandannagar Chamber: 090075 03352
Address: V959+R9F, Barabazar Road, Chandannagar, Kolkata, West Bengal 712136

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Your privacy is important to us. We are committed to protecting your personal and medical information with the highest standards of confidentiality and security.